Implementation Of Effective Communication In Filling In General Consent At Patient Registration Locations At Health Centers

Abstract

Effective communication is the type of communication that can lead to changes in attitudes among those participating in the exchange. General Consent, or the general consent form, is an approval document provided to patients or their families after they receive a comprehensive explanation from the registration staff. This research employs descriptive methods with a quantitative approach, utilizing data collection techniques that include questionnaires distributed to 30 patients and observations. of 2 officers at the registration site at the Kadolomoko health center.The most common characteristics were male, 50% (17 persons), the highest attained education was secondary school, 33.3% (13 person), the patient clearly knew the purpose and contents of the general consent form which was explained by the officer who answered. 43.3% said yes and 56.7% of patients answered that they were able to clearly understand the officer's clarification about the sections included in the general consent form, 50% answered yes and 50% answered no. As many as 56.7% of patients had difficulty understanding the intent and purpose of the officer's explanation regarding the general consent form and 43.3% answered no. According to the observation results, it was discovered that 46.7% of officers had explained the contents and objective of the general consent form for patients and 53.3% had not explained it.