Studi Perbandingan ABK-Kes dan Persepsi Koder Rawat Inap Pasien BPJS tentang Beban Kerja Di RS X
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Abstract
Inpatient coders play an essential role in ensuring the quality of coding and the smooth processing of BPJS claims in hospitals. The number of available staff must be proportional to the workload to maintain accuracy and timeliness in coding results. This study
employed a case study design with a mixed-methods approach using the Concurrent Triangulation model, where quantitative and
qualitative data were collected simultaneously and then compared. Quantitative data were obtained by calculating the staffing needs
of inpatient coders using the Health Workload Analysis (ABK-Kes) method through observation, document review, standard time, and
effective working time. Meanwhile, qualitative data were gathered through in-depth interviews with three inpatient BPJS coders to explore their perceptions of workload. The ABK-Kes analysis indicated a need for six coders, while only three were available. However, the coders perceived the workload as manageable due to work culture, adaptation strategies, and peer support. The study concludes that there is a discrepancy between ABK-Kes results and coder perceptions, and it recommends staff reinforcement, optimization of Electronic Medical Records (EMR), and strengthened managerial support for BPJS regulations.
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References
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