FAKTOR-FAKTOR YANG MENGHAMBAT PELAYANAN PENERIMAAN PASIEN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH KABUPATEN BUTON

Authors

  • Niska Salsiani Sinta Politeknik Baubau
  • Wahyu Sulistiawan Politeknik Baubau

DOI:

https://doi.org/10.57151/jsika.v1i2.46

Keywords:

Man, Machines, Money, Material, Method

Abstract

Registration service is one of the most important factors in the activities in the hospital, which is the beginning of the patient getting a good or bad impression of the services provided by all health workers in the hospital. The path consists of Man, Machine, Money, Material, and Method. This research was conducted in the medical record unit for receiving RJ patients at the Buton District Hospital. This type of research uses a descriptive research design with a qualitative study approach. The subjects in this study were patient registration officers, head of medical records and patients. The object of this research is the factors that hinder the service of receiving RJ patients. The data collection methods used were observation and interviews. Based on the results of the study, there were 13 medical record officers with details of 5 officers who graduated from medical records and 8 others including public health graduates. The machines used are still lacking, there are no queuing machines, loudspeakers, network access that is still not running well, and generators that are always damaged so that when a light goes out, the service will be stopped. The allocated funds are still very less. The materials used are sufficient, however, in making KIB it is still done manually. There is no SOP for accepting outpatients.The Man, Machines, Money, Material, Method still hinder the outpatient admission service.

References

Arifin, M. 2014. 5M dalam Manajemen. [Online], http://indonesianpublichealth.blogspot.com [diakses 19 Juni 2019].

Atmoko, Tjipto. 2012. Standar Operasional Prosedur (SOP) dan Akuntabilitas Kinerja Instansi Pemerintah. Skripsi Unpad. Jakarta. [Online] https://www.kajianpustaka.com [diakses 17 April 2019].

Menteri Kesehatan Republik Indonesia No. 129/Menkes/SK/II/2008 Tentang Standar Pelayanan Minimal Rumah Sakit.

Mondy, R. Wayne. 2008. Manajemen Sumber Daya Manusia. Terj. Edisi kesepuluh jilid I bekerja sama dengan Penerbit Erlangga. Jakarta: Erlangga. [Online], (diupdate 27 Juni 2014). https://mgtofsdm.wordpress.com [diakses 19 Juni 2019].

Peraturan Menteri Kesehatan Republik Indonesia No. 4 Tahun 2018 Tentang Kewajiban Rumah Sakit Dan Kewajiban Pasien.

Reny, Oktaviasari. (2015). Faktor – Faktor Yang Mempengaruhi Pelaksanaan Penerimaan Pasien Rawat Jalan Peserta Jaminan Kesehatan Nasional (JKN) di Rumah Sakit TK.IV 04.07.02. Slamet Riyadi Surakarta. Tugas Akhir Mahasiswa D-III Rekam Medis UGM.

Rusdarti, K. (2008). Ekonomi: Fenoma di Sekitar Kita 3. Jawa Tengah: Platinum. Faktor – Faktor Yang Mempengaruhi Pelaksanaan Penerimaan Pasien Rawat Jalan Peserta Jaminan Kesehatan Nasional (JKN) di Rumah Sakit TK.IV 04.07.02. Slamet Riyadi Surakarta. Karya Tulis Ilmiah. Rekam Medis dan Informasi Kesehatan. Sekolah Vokasi UGM.

Downloads

Published

2022-11-18

How to Cite

Salsiani Sinta, N., & Sulistiawan , W. . (2022). FAKTOR-FAKTOR YANG MENGHAMBAT PELAYANAN PENERIMAAN PASIEN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH KABUPATEN BUTON. Jurnal Sains Dan Kesehatan, 1(2), 30–42. https://doi.org/10.57151/jsika.v1i2.46