Evaluation of The Implementation of Outpatient Electronic Medical Records (EMR) at BLUD Kota Baubau Hospital Using The Tam Method

Abstract

BLUD RSUD Kota Baubau has 18 clinics that have implemented Electronic Medical Records since March 2022. Electronic Medical Records (RME) improve service delivery by offering faster, more accurate, and higher-quality care compared to paper records. health Service providers include hospitals, where the outpatient unit is a key department. Outpatient services cater to patients who do not require hospitalization. This study aims to evaluate the implementation of electronic medical records in this context in outpatient installations of BLUD RSUD Kota Baubau with aspects of benefits, convenience and interest. The research employs qualitative analysis with a descriptive approach. Data collection involves observation, interviews, and literature reviews. Problem identification is carried out using the Technology Acceptance Model (TAM), focusing on three key aspects: usability, ease of use, and behavioral intention. The interview results obtained from this study based on The perceived usefulness of electronic medical records is evident as it significantly speeds up and enhances the efficiency of officers' tasks. Interviews highlight that the system's ease of use simplifies and quickens the service process at the outpatient unit. Additionally, the behavioral intention aspect reveals that users find the electronic medical records indispensable and are enthusiastic about its ongoing use plan to use RME in the future.