Efforts to Correct Misfile Incidents in the Filing Room Using the PDCA (Plan, Do, Check, and Action) Method at the Wajo Health Center

Abstract

Wajo Community Health Center is one of the Community Health Centers in Baubau City which has inpatient care and is a community health center that reaches 120 patients per day. This research was motivated by the occurrence of misfiles in medical record files obtained in May 2024 with a total of 15 misfiles in medical record files with a total of 1620 patients seeking treatment at the Wajo Community Health Center. This research aims to improve misfile incidents in the film room using the PDCA (Plan, Do Check and Action) method. is a type of descriptive approach and data collection techniques using interview guidelines, observation and documentation studies. The results of this research are that we have made a design for numbering stickers on the medical record shelf baskets, then pasted them and made an expedition book design as a marker and proof of the existence of the outgoing medical record files. From the storage room, after planning was carried out, the resulting number of misfile incidents in medical record files was 15, so after repairs were made, misfile incidents began to decrease by 6 files. Conclusion: The researcher has carried out efforts to repair misfile incidents in the medical record room using the PDCA method at the Wajo Health Center. Suggestions for this research It is hoped that the community health center which is the research site will continue the improvements that have been implemented.